SeniorAdministrator - Disastery Recovery

About the role

The Senior Disaster Recovery Administrator plays a critical role in ensuring the organization's resilience by managing disaster recovery exercises and business continuity planning. This position is responsible for providing advanced technical support, conducting root cause analyses, and implementing effective solutions to enhance operational stability and customer satisfaction.

What you'll do

• Coordinate And Execute Disaster Recovery Exercises Using Bcp Frameworks, Ensuring Compliance With Quality Standards And Regulatory Requirements
• Provide Advanced Support For Complex Incidents Escalated By Analysts, Conducting Thorough Root Cause Analyses And Implementing Effective Solutions To Resolve Technical…
• Manage And Update Knowledge Bases And Documentation, Facilitating Training And Coaching For New Analysts To Enhance Team Capabilities And Knowledge Retention
• Resolve Complex Support Tickets Within Established Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Operations And Maintain A Strong Security Posture
• Enhance Customer Experience And Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Mitigating Potential Security Threats

What you need

• Root cause analysis
• Problem solving
• Any graduate

Good to have

• ITIL