SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

About the role

We are seeking a skilled Remote Desktop Support Engineer to provide end-user support across global locations on the Windows platform. The role involves troubleshooting, incident resolution, and ensuring a seamless user experience through remote support tools while adhering to defined SLAs.

What you'll do

• Provide remote L1/L2 technical support for end-user computing (EUC) issues across global regions
• Troubleshoot Windows OS (Windows 10/11) related issues including performance, login, and system errors
• Handle incident, service requests, and problem tickets through ITSM tools (e.g., ServiceNow)
• Troubleshooting HW issues (No Boot, No Post, No Video, BSOD) Identify points of failures on desktops and Laptops
• Support hardware and software issues (desktops, laptops, peripherals) via remote tools

What you need

• Windows
• Troubleshooting
• TCP/IP
• ServiceNow
• Intune
• MS Office
• Any graduate

Good to have

• Office 365