SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

About the role

The Sr Administrator for Support & Operations plays a critical role in delivering advanced technical support and operational excellence. This position focuses on troubleshooting complex issues, conducting root cause analyses, and implementing effective solutions to enhance customer satisfaction. By adhering to quality standards and collaborating with cross-functional teams, the Sr Administrator ensures a secure and efficient operational environment.

What you'll do

• Provide Advanced Technical Support For Microsoft Vdi Solutions And Rdsh By Diagnosing And Resolving Complex Incidents
• Conduct Thorough Root Cause Analyses Of Escalated Incidents, Implementing Effective Solutions To Mitigate Technical And Security Issues
• Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Delivering Training Sessions For New Team Members
• Collaborate With Other Support Teams To Address Complex Tickets, Ensuring Seamless Operations, A Robust Security Posture, And Timely Resolution Of Incidents
• Strive For Positive Customer Experiences By Achieving First Call Resolution, Minimizing Rejected Resolutions And Reopened Cases

What you need

• Windows
• Troubleshooting
• Any graduate

Good to have

• ITIL
• Azure