SeniorAdministrator - Monitoring Tools, Event Monitoring

About the role

We are seeking an experienced Network Command Center Lead with approximately 6 years of experience in network operations, monitoring, and infrastructure support, including experience leading operational teams in a 24x7 environment.

What you'll do

• Lead day-to-day Network Command Center operations, ensuring continuous monitoring and availability of network and infrastructure services
• Manage and guide NCC/NOC engineers in 24x7 operations, including shift coordination, workload management, handovers, and operational discipline
• Monitor alerts and events generated by network and infrastructure monitoring tools and ensure appropriate validation, ticket creation, prioritization, escalation
• Coordinate the resolution of critical and high-priority incidents, engaging Network, Server, Cloud, Security, Application, and other resolver teams as required
• Track operational performance against defined SLAs and KPIs, including incident response, resolution, alert handling, backlog, and service availability

What you need

• 6–11 yrs of experience
• ITIL
• Troubleshooting
• TCP/IP
• Routing and switching
• Firewalls
• ServiceNow
• Any graduate

Good to have

• CCNA
• CCNP
• SOP writing
• Splunk
• Cloud security
• Incident response