SeniorAdministrator - Monitoring Tools, Event Monitoring

About the role

ROLE AND RESPONSIBILITIES This role is required to: Provide quality support with a high degree of customer service, technical expertise and timeliness. Perform periodic EUC/DWP data analysis to identify top volume drivers, root causes that can be automated/scripted. Ensure that tool versions are kept current per OEM and business recommendations

What you'll do

• Provide quality support with a high degree of customer service, technical expertise and timeliness
• Must be an excellent communicator with responsibility of interacting with business, other technology teams and third-party managed service providers
• Working knowledge in Service Desk environment which includes and not limited to Windows OS troubleshooting, Software/App troubleshooting, Services, Hardware etc
• Perform periodic EUC/DWP data analysis to identify top volume drivers, root causes that can be automated/scripted
• Ensure that tool versions are kept current per OEM and business recommendations

What you need

• 5–9 yrs of experience
• Active Directory
• Ticketing tools
• Windows
• Troubleshooting
• Hardware
• ServiceNow
• Any graduate

Good to have

• SOP writing
• SQL
• PowerShell
• PowerPoint