SeniorAdministrator - Process Management, ServiceNow

About the role

The Service Desk Trainer is responsible for designing, developing, and delivering training programs that enable Service Desk analysts to provide high-quality technical support and customer service. The role focuses on new hire onboarding, process training, ITIL best practices, technical upskilling, knowledge management, soft skills development, and continuous learning initiatives to improve operational performance and customer satisfaction

What you'll do

• Deliver classroom, virtual, and hands-on technical training sessions
• Facilitate refresher training programs on process, tools, and technology updates
• Conduct floor-walking and side-by-side coaching sessions
• Manage training calendars and learning schedules. [Service_De...quirements | Word] Curriculum Development Develop training content, learner guides, SOPs
• Create ServiceNow and ITSM process training materials

What you need

• ServiceNow
• Process management
• ITIL
• Curriculum development
• Active Directory
• Office 365
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Power BI
• Intune
• PowerPoint
• SOP writing