SeniorAdministrator - Veritas NetBackup, Symantec Backup Exec

About the role

The Senior Administrator for Support & Operations plays a crucial role in delivering advanced technical support and operational excellence. This position is responsible for troubleshooting complex incidents, performing root cause analysis, and implementing effective solutions to enhance customer satisfaction.

What you'll do

• Provide Advanced Technical Support By Leveraging Expertise In Symantec Netbackup And Symantec Backup Exec To Resolve Complex Incidents And Implement Solutions To…
• Conduct Thorough Root Cause Analysis For Escalated Incidents, Ensuring Timely Resolution And Effective Communication With Stakeholders To Maintain High Operational…
• Engage In Knowledge Base Management By Updating And Documenting Technical Solutions, While Also Training And Mentoring Junior Analysts To Build Team Capability
• Resolve Complex Support Tickets Efficiently Within Agreed Slas, Collaborating With Cross-Functional Support Teams To Maintain Security Posture And Operational Integrity
• Enhance Customer Experience And Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Addressing Potential Security Threats

What you need

• Root cause analysis
• Communication
• Any graduate