SeniorAnalyst - English, Spanish, Windows

About the role

As a Sr Analyst in the Support & Operations work area, you will play a crucial role in delivering exceptional Level 1 remote desktop support for Spanish-speaking customers. Your expertise in troubleshooting and resolving technical issues will directly impact customer satisfaction and operational efficiency.

What you'll do

• Provide Level 1 Remote Desktop Support By Diagnosing And Resolving Hardware, Software, And Network Issues Using Windows Tools
• Adhere To Quality Standards For Voice And Accent, Ensuring Clear Communication In Spanish While Meeting Regulatory

What you need

• Windows
• Troubleshooting
• Hardware
• Any graduate

Good to have

• ITIL