SeniorEngineer - Access/Rights Management Tool, Microsoft Windows

HCLTech·Noida

Pay not stated2–3 yrsFull-time

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About the role

We are looking for a Compute – Windows L1 Engineer with 2–3 years of experience supporting Windows server infrastructure across on-premises and cloud environments. The engineer will be responsible for monitoring server health, handling incidents and service requests, performing routine operational activities, troubleshooting basic Windows infrastructure issues, and escalating complex problems to L2/L3 teams.

What you'll do

Windows Server Operations Monitor and support Windows Server environments, including Windows Server 2016/2019/2022
Perform routine health checks covering CPU, memory, disk utilization, services, event logs, and server availability
Perform basic troubleshooting for server performance, connectivity, disk space, services, and OS-related incidents
Incident & Service Request Management Handle L1 incidents, alerts, and service requests within defined SLA targets
Perform initial diagnosis using documented SOPs, knowledge articles, and troubleshooting procedures