CCE
Career Site·Pune
- Can I apply
- Open to any education · Junior level
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Career Site's site: account needed, ~10–15 min
Early: posted 1 h ago on their own site
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About the role
We are seeking a CCS Operations Authority to own operational decision-making for CCS production services, ensuring service stability, governance, risk control, operational readiness and strong service performance across organization retained teams, managed service partners and delivery organisations.
What you'll do
- Lead operational governance forums and service review meetings
- Provide operational leadership during P1/P2 major incidents, including recovery actions, timelines and communications
- Review high-risk production changes and approve operational readiness for releases
- Define readiness criteria for monitoring, alerting, runbooks, support procedures and knowledge articles
- Monitor SLA, KPI, MTTR, recurring incidents, availability, reliability and operational trends
What you need
- 10–15 yrs of experience
- Operational risk
- ITIL
- Root cause analysis
- Any graduate
Good to have
- CRM
- JIRA
- Telecom
- ServiceNow
- Splunk
- Grafana
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