Service Advisor

About the role

The Two-Wheeler Service Advisor acts as the key point of contact between customers and the service department. This role involves understanding customer concerns, suggesting appropriate services, coordinating with the technical team, and ensuring timely delivery of serviced vehicles. The advisor is also responsible for maintaining high levels of customer satisfaction and loyalty.

What you'll do

• Greet customers professionally and understand their service needs
• Explain the service process, estimated cost, and time required
• Open job cards accurately and ensure all customer complaints are recorded
• Coordinate with technicians for diagnosis and repair requirements
• Update customers about the service progress and any additional work required

What you need

• 6–10 yrs of experience
• Customer handling
• MS Office
• Problem solving
• B.Tech or B.E. or ITI or Diploma