Service Delivery Excellence Manager

About the role

From current platforms to evolving technologies, we deliver results for our clients by flawlessly executing infrastructure operations so our clients can focus on what they do best. We have managed hundreds of complex migrations and have designed solutions that address a wide range of challenges that companies are facing today.

What you'll do

• WMG’s objective is to enable timely resource fulfillment through internal movement or external onboarding in collaboration with TA function or Partner network
• WMG manager would act as a SPOC for facilitating Services resource fulfillments in his/her assigned region
• Develop a robust partner network to facilitate along with TA for timely onboarding and resource fulfillments
• Create, maintain, publish reports/dashboards and provide insights on key metrics of success, risks/areas of improvement
• Drive the Monthly Vendor Performance reviews along with the TA team

What you need

• 8–10 yrs of experience
• Onboarding
• Excel
• Any graduate

Good to have

• Six Sigma
• ITIL
• Mainframe