Service Delivery Manager (DPO)

About the role

The Accounts Payable Process Manager will be responsible for managing end-to-end AP operations, ensuring timely and accurate invoice processing, vendor payments, reconciliations, compliance adherence, and process improvements. The role requires strong operational leadership, stakeholder management, team handling, and the ability to drive service delivery excellence in a shared services or BPO environment.

What you'll do

• Manage end-to-end Accounts Payable operations including invoice processing, payment runs, vendor query management, reconciliations, and month-end activities
• Ensure timely processing of invoices and payments in line with agreed SLAs, accuracy targets, and compliance requirements
• Monitor daily operational performance, identify bottlenecks, and implement corrective actions to improve productivity and quality
• Lead and manage AP team members, including workload allocation, performance monitoring, coaching, training, and development
• Review exception reports, aged invoices, debit balances, GRIR/open PO issues, and vendor statement reconciliation items to ensure timely resolution

What you need

• Accounts payable
• Reconciliation
• ERP
• SAP
• Internal controls
• NetSuite
• Any graduate

Good to have

• Root cause analysis
• SOP writing
• Treasury