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Service Delivery Manager

HCLTech·Greater Noida, Delhi NCR

Pay not statedMid levelFull-time
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About the role

To manage application support and maintenance operations to the satisfaction of the customer and meeting the agreed service levels and within the cost budgeted for providing the support.

What you'll do

  • Define and implement clear service level agreements (SLAs) for support operations
  • Managing Cost of providing service within budgeted levels
  • Ensure process effectiveness and continual service improvement
  • Managing risks and escalating appropriately to Sr Management
  • Co-ordination with onsite track leads and engaging with Customers

What you need

  • Any graduate

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