Service Delivery Manager - HR Operations, including HCM AMS and Related Non-AMS Services

About the role

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What you'll do

• Ensure the combined HR Operations, HCM AMS, and related non-AMS service landscape meets agreed quality, availability, timeliness, compliance, control
• Maintain clear end-to-end accountability across retained HR teams, outsourced HR Operations, HCM AMS, related non-AMS providers, HRIS product owners
• HCM AMS and Related Non-AMS Service Management: Govern HCM AMS delivery, including incidents, service requests, defects, problem management, application monitoring
• Govern the related non-AMS services needed for complete HR Operations delivery, such as integrations, interfaces, identity and access dependencies, reporting support
• Ensure effective triage, routing, ownership, handoffs, escalation, and resolution across AMS and non-AMS boundaries

What you need

• 5–8 yrs of experience
• HR operations
• HRMS
• Recruitment
• Sourcing
• Data privacy
• Payroll
• BBA

Good to have

• Operational risk
• SAP
• Google Analytics