Service Delivery Manager

About the role

The Service Delivery Manager is responsible for establishing, operating, and continuously improving Service Level Management for the assigned SAP and ERP application services. The role ensures reliable service delivery, effective lifecycle management, compliance, security, and ongoing alignment with business requirements.

What you'll do

• SAP Application and Functional Service Management
• Manage the end-to-end service delivery of SAP applications and related ERP services
• Work with business stakeholders and SAP functional teams to understand business requirements, service expectations, and improvement opportunities
• Ensure that SAP services are designed, transitioned, operated, and retired in line with established service management processes
• Coordinate SAP application enhancements, releases, upgrades, maintenance activities, and improvement initiatives

What you need

• 10–18 yrs of experience
• SAP
• Performance management
• ServiceNow
• ERP
• SAP FICO
• Warehouse operations
• B.Tech or B.E. or B.Sc or BCA or M.Tech or MCA or M.Sc

Good to have

• Root cause analysis
• Vulnerability assessment
• Data privacy
• SAP MM
• SAP SD
• Production planning