Service Desk Analyst - II

Enviri Corporation·Hyderabad

Pay not stated3–6 yrsFull-time

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About the role

Helpdesk Ticket Triage, Queue Management, Incident Resolution, Project tasks closure within timelines Triage and resolve MFA related issues, ensure users are enabled for MFA as appropriate

What you'll do

Provide Remote End-user technical support including installation for hardware / software & peripherals
Provide support/guidance to end-users related to O365 applications
Ensure the required IT Security and patch levels are met and maintained pertaining to SCCM / anti-Virus & Web Filtering on Servers & PC’s
Provide support for mobile devices including iOS and Android based phones and tablets
Troubleshoot & resolve hardware issues relating to infrastructure and client equipment, wherever applicable