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Service Desk Engineer

Career Site·Gurugram

Pay not statedJunior levelFull-time

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About the role

They are responsible for diagnosing, troubleshooting, and resolving hardware, software, and network issues while ensuring high system availability and user satisfaction across the organization Log, prioritize, and track user-reported IT incidents using IT Service Management (ITSM) ticketing systems, resolving issues within defined Service Level Agreements (SLAs).

What you'll do

  • Responsible for diagnosing, troubleshooting, and resolving hardware, software

What you need

  • Hardware
  • Troubleshooting
  • Windows
  • Any graduate

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