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Service Desk Technician

DigiCert·Pune

Pay not stated1–4 yrsFull-time
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About the role

Under the direction of the Global IT Service Desk Manager. You will be assigned day-to-day help desk operational tasks. Have good computer skills, installing new applications and setting up new workspaces. Be an all-round willing resource in helping the Service Desk team.

What you'll do

  • Work on service desk tickets and requests providing excellent customer service and troubleshooting practices
  • Be assigned day-to-day help desk operational tasks
  • Helping to keep all internal employee’s technical needs resolved
  • Make sure all compliance requirements are met
  • Assist with onboarding new hires and help with offboarding employees

What you need

  • 1–4 yrs of experience
  • Hardware
  • JIRA
  • Troubleshooting
  • Any graduate

Good to have

  • IAM

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