Service Desk Technician

About the role

The Global IT Support Centre helps shape the culture, processes, and service standards of a fast-paced, growing support organisation. The team is dedicated to providing world-class technical support and improving the overall user experience across the business.

What you'll do

• Provide Tier 1 and Tier 2 technical support to global end-users via the Freshservice ticketing system, chat, and Zoom
• Troubleshoot hardware, software, and connectivity issues on macOS, Windows, and peripheral devices
• Support and manage enterprise tools including G Suite, Slack, Zoom, Zoom Rooms, and GDrive
• Assist with onboarding and offboarding, including device provisioning and account access management
• Participate in global on-call rotations and provide critical support across multiple time zones

What you need

• 2–5 yrs of experience
• Windows
• Ticketing tools
• ITIL
• Hardware
• Intune
• Troubleshooting
• Any graduate