Service Excellence Specialist WBG HO / IPO / CIP-WISE Mumbai

About the role

This role involves close collaboration with internal stakeholders to identify service gaps, streamline processes, and implement best practices that align with the bank’s commitment to delivering superior service quality. Monitor and enhance service delivery standards across wholesale banking operations.

What you'll do

• Monitor and enhance service delivery standards across wholesale banking operations
• Ensure timely resolution of client issues and service requests with a focus on quality and responsiveness
• Act as a liaison between internal teams and clients to ensure seamless service execution
• Process Improvement & Operational Monitor and evaluate service delivery standards across wholesale banking operations to ensure consistent customer experience
• Identify process improvement opportunities and work with cross-functional teams to implement service enhancements

What you need

• Compliance
• Any graduate