Service Management_3419

About the role

You will be the trusted bridge between Allianz's Operating Entities and the platforms they build on, not by engineering the platform yourself, but by understanding what customers really need, clarifying direction, and making sure our Technology, AI, and Data & Analytics offerings are adopted and valued.That bridge sits at the crossroads of business, technology, and data, which means your work shapes how thousands of colleagues across Allianz Group turn data into decisions.

What you'll do

• Lead strategic customer engagement initiatives across key accounts, driving satisfaction, retention, and long-term value
• Act as the primary point of contact and escalation for OE stakeholders on Technology, Data & Analytics, and AI initiatives
• Translate business requirements into actionable engagement strategies, delivering operationally stable solutions and an exceptional customer experience
• Develop and implement customer success frameworks, including onboarding programmes, health scoring systems, technology and data roadmaps, and proactive outreach
• Analyse customer data and feedback to surface trends, risks, and opportunities — informing improvements to the customer journey and our Data & Analytics Platforms

What you need

• 6–11 yrs of experience
• Power BI
• Data analysis
• Excel
• Customer success
• Data visualisation
• PowerPoint
• BBA or MBA

Good to have

• Insurance
• Tableau