Service Order Management Sr. Specialist

About the role

We are seeking detail-oriented and proactive Customer Service Support to handle parts claims and service enquiries from external customers and distributors. The ideal candidate will have strong communication skills and a thorough understanding of our products and services. This role involves managing claims, resolving service issues remotely and on-site if necessary, and ensuring customer satisfaction.

What you'll do

• Perform efficient and effective validation to parts claims from external customers and distributors via the WCR process
• Process parts claims, ensuring accuracy and compliance with company policies
• Collaborate with internal departments to resolve complex claims and service inquiries and utilize official comm tools such as Zinc and email
• Maintain a positive, empathetic, and professional attitude toward customers and distributors at all times
• Research technical issues autonomously as required and be able to analyze trends of faults and/or issues

What you need

• 5–9 yrs of experience
• Customer service
• Linux
• Problem solving
• Power Apps
• Power BI
• Any graduate

Good to have

• Process improvement