Service Parts Program Integrator

About the role

The role leads cross-functional collaboration to ensure service-readiness for New Product Introductions (NPIs), to resolve technical obsolescence of service parts, to build a strategy to continue service after end of product sales and to reduce service inventory in anticipation of product End of Guaranteed Service (EOGS).

What you'll do

• Ensure customer satisfaction for NPIs by delivering service parts readiness and availability on time
• Improve product quality by monitoring post-NPI service demand, identifying potential quality problems, and escalating to Engineering and Global parts organization
• Review all engineering changes for impact to service parts; prevent fulfillment gaps and trapped inventory due to engineering changes
• Improve fulfillment by prioritizing technical obsolescence and Supplier Change Request workload for supporting engineering and GSPO teams
• Collaborate with engineering teams to build service part lists for products going through M6, M7 and M8 milestones

What you need

• 5–9 yrs of experience
• Sales
• Communication
• MBA

Good to have

• Product knowledge
• ERP