ServiceNow Citizen Development Coach

About the role

Experience educating, mentoring, or supporting users, with a genuine passion for helping others succeed through technology. Experience establishing and enforcing governance guardrails related to security, data integrity, compliance, and platform best practices . Proven ability to collaborate across global teams, build trusted relationships, and influence stakeholders at all levels of the organization.

What you'll do

• Serve as the primary point of contact for a growing community of 1,000+ citizen developers across the organization
• Provide guidance, coaching, and technical support throughout the application development lifecycle
• Conduct onboarding sessions, workshops, and hands-on training to help users maximize the value of ServiceNow's low-code capabilities
• Create and maintain engaging training materials, learning paths, best practice guides, and FAQ documentation
• Champion Innovation and Adoption

What you need

• 4–7 yrs of experience
• ServiceNow
• .NET
• CI/CD
• ACLS
• B.Sc or B.Tech or B.E. or BCA