ServiceNow Operations Lead - TSM/OMT

About the role

We are looking for an experienced ServiceNow Operations Lead to manage and lead day-to-day operations and support for ServiceNow-based telecom processes. The role requires a strong understanding of the ServiceNow platform, telecom operations, IT/service management processes, SLA governance, and operational performance management .

What you'll do

• ServiceNow Platform & Operations
• Lead day-to-day operations and support for ServiceNow-based processes and workflows
• Monitor platform/process performance and ensure timely resolution of operational issues
• Coordinate with ServiceNow technical teams for defects, enhancements, integrations, and automation opportunities
• Identify recurring issues and drive root-cause analysis and permanent corrective actions

What you need

• 5–9 yrs of experience
• ServiceNow
• Telecom
• Performance management
• Root cause analysis
• SOP writing
• ITIL
• Any graduate

Good to have

• Power BI