ServiceNow Practice Leader

About the role

We are seeking an experienced ServiceNow Practice Leader to oversee and grow a global professional services practice. In this senior leadership role, you will act as the practice's general manager, with full responsibility for business performance, profitability, talent development, and delivery excellence.

What you'll do

• Develop monthly operating plans and weekly forecasts covering backlog, committed and projected staffing demand, utilization
• Support hiring plans, onboarding, learning initiatives, professional development, and cross-training opportunities
• Coach and mentor team members, promote an inclusive environment, and strengthen leadership capabilities across the practice
• Own the ServiceNow certification strategy, including major and minor certification priorities, and coordinate implementation with talent enablement teams
• Collaborate with solutions leadership to align partner enablement activities with the overall solutions strategy

What you need

• 14–25 yrs of experience
• ServiceNow
• Financial statements
• Talent management
• Any graduate