Services Specialist, IT Services-IOC -Hyderabad

About the role

The IOC supports enterprise infrastructure operations through proactive monitoring, incident response, patching, and operational support across server, network, backup, and monitoring environments. This role helps maintain infrastructure availability, supports issue resolution within service levels, and contributes to continuous improvement and automation across operational processes.

What you'll do

• Monitor infrastructure, server, network, backup, and platform alerts using tools such as Cisco Meraki, SolarWinds, Dynatrace, HP OneView, Veeam, Cohesity
• Manage incidents, escalations, and root cause analysis activities in alignment with defined service level agreements and standard operating procedures
• Support patching, remediation, and operational maintenance activities across Windows servers, Linux servers, virtual machines, and endpoint management tools
• Coordinate with internal stakeholders and external vendors to resolve physical server, network, database, backup, and audio video equipment issues
• Contribute to process improvement, documentation updates, reporting, task coordination, and automation of repetitive operational activities

What you need

• 3.5–5 yrs of experience
• Linux
• ITIL
• Windows Server
• Firewalls
• Root cause analysis
• Windows
• Any graduate

Good to have

• VMware
• Troubleshooting
• SQL Server
• Splunk
• SOP writing
• Incident response