Shift Lead

About the role

We are seeking an experienced and proactive Shift Lead to manage daily operations, resource coordination, and technical support activities across application, database, and infrastructure support environments. The ideal candidate should possess strong leadership, communication, and incident management skills, along with hands-on exposure to enterprise support operations and cloud technologies.

What you'll do

• Manage and oversee shift operations to ensure smooth delivery of support services
• Handle roster management, shift scheduling, and resource allocation effectively
• Monitor and manage ServiceNow queues, ensuring timely incident/request assignment and resolution tracking
• Coordinate and manage team availability, including short breaks and lunch schedules, to maintain operational coverage
• Act as the primary escalation point during shifts for operational and technical issues

What you need

• 5–9 yrs of experience
• Active Directory
• ServiceNow
• Troubleshooting
• Ticketing tools
• Windows
• Linux
• Any graduate

Good to have

• ITIL
• AWS
• Azure
• Incident response