Shift Lead (Support & Operations)

About the role

We are seeking a skilled and proactive IT Support Engineer to manage and maintain a hybrid infrastructure environment comprising both on-premise and cloud-based (Azure/AWS) systems. The ideal candidate will possess strong expertise in Windows and Linux server administration, Azure platform management, and ITSM practices, with hands-on experience in system monitoring, automation, and troubleshooting in a 24x7 enterprise environment

What you'll do

• Manage and maintain Windows and Linux servers across cloud (Azure/AWS) and on-premise environments
• Ensure all systems are secure, regularly updated, and highly available
• Administer Azure cloud infrastructure; AWS knowledge is an added advantage
• Monitor systems using tools like Dynatrace ; identify recurring issues and recommend solutions
• Participate in a 24x7 on-call rotation for critical support coverage

What you need

• 3–5 yrs of experience
• Active Directory
• Windows
• Linux
• Ticketing tools
• Troubleshooting
• TCP/IP
• Any graduate

Good to have

• ServiceNow
• Firewalls
• AWS
• Azure
• PowerShell
• Bash