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Shift Lead (Support & Operations)

HCLTech·Bengaluru

Pay not statedSenior levelFull-time
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About the role

To maintain attendance & leave reports and ensure that all responsibilities/escalations are resolved in a timely manner through basic analysis/infrastructure mgmt.

What you'll do

  • Ensure that calls/ chats are addressed within agreed SLAs
  • Maintain attendance, leave reports , breaks & shift rosters
  • Perform adhoc analyses, SIP activities and infrastructure management
  • Resolve escalations in a timely manner adhering to the process and quality compliance
  • Ensure positive customer satisfaction and feedback

What you need

  • Documentation
  • Any graduate

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