Sky Service Distribution - RM-Sky Channel-Contact Centre Inbound

Kotak Mahindra Bank·Noida

Pay not stated1–2 yrsFull-time

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About the role

Attend inbound customer calls related to Retail Liabilities, ensuring prompt and satisfactory resolution of queries and service requests. Identify and convert opportunities for cross-selling banking products during customer interactions. Deliver quality communication and customer service within defined productivity and service benchmarks.

What you'll do

Attend inbound customer calls related to Retail Liabilities, ensuring prompt and satisfactory resolution of queries and service requests
Identify and convert opportunities for cross-selling banking products during customer interactions
Deliver quality communication and customer service within defined productivity and service benchmarks
Ensure customer delight by providing consistent service experiences and timely resolution of issues