SME - AWS PaaS, Terraform

About the role

As a Subject Matter Expert in Support and Operations, you will play a pivotal role in ensuring timely and effective resolution of escalations and incidents within the AWS PaaS environment. Your expertise will drive quality compliance and enhance customer satisfaction through your analytical skills and proactive approach.

What you'll do

• Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents In Aws Paas And Terraform Environments, Adhering To Agreed Slas And Quality Norms
• Mentor Team Members And Administrators While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation To Facilitate Knowledge Sharing…
• Validate Change Order Implementation Plans And Ensure Human Error Compliance While Actively Participating In Capacity Planning Discussions For Aws Resources
• Foster Positive Customer Feedback And Satisfaction Through Active Participation In Customer Meetings, Addressing Issues And Concerns Related To Aws Services
• Validate Analyses Such As Root Cause Analysis And Trend Analysis, Preparing Performance Reports To Be Presented To Key Business Stakeholders

What you need

• AWS
• Terraform
• SOP writing
• Root cause analysis
• Any graduate