SME - Cisco Identity Services Engine (ISE)

About the role

The Subject Matter Expert in Support and Operations plays a critical role in ensuring timely resolution of escalated incidents while adhering to quality standards and service level agreements (SLAs). This position is essential for maintaining customer satisfaction and fostering effective communication between technical teams and business stakeholders.

What you'll do

• Ensure Timely Resolution And Quality Compliance Of Escalated Incidents Using Cisco Ise And Palo Alto Technologies
• Conduct Mentoring Sessions For Administrators And Team Members, Prepare Standard Operating Procedures (Sops)
• Validate Change Order Implementation Plans And Human Error Compliance, And Actively Participate In Capacity Planning To Ensure Optimal Resource Allocation And Service…
• Engage In Customer Meetings To Gather Feedback And Understand Issues, Ensuring Positive Customer Satisfaction And Addressing Concerns Proactively
• Proficient In Cisco Ise And Palo Alto Technologies

What you need

• Firewalls
• SOP writing
• Communication
• Root cause analysis
• Any graduate

Good to have

• CCNA
• Network security