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SME- D&R IRC297491

GlobalLogic·Gurugram

Pay not stated5–10 yrsFull-time
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About the role

SME- D&R IRC297491 at GlobalLogic. Engage with customers via email or chat or phone to diagnose, resolve their issues and track support queries.

What you'll do

  • Engage with customers via email or chat or phone to diagnose, resolve their issues and track support queries
  • Address customer-specific architectural design requirements, offering targeted solutions for specific products or product features
  • Ensure speedy response and resolution times, consistently meeting or exceeding our Service Level Objectives (SLOs)
  • Maintain exceptional customer satisfaction scores, adhering to high-quality standards in 90% of cases
  • Utilize advanced troubleshooting tools and techniques to pinpoint the root cause of issues and provide customers with clear, comprehensive assessments

What you need

  • 5–10 yrs of experience
  • GCP
  • Customer service
  • LLMs
  • Communication
  • B.Sc or B.Tech or B.E. or BCA

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