SME - Data security and compliance,Presales

About the role

The Subject Matter Expert in Security Pre-Sales will play a critical role in ensuring the timely resolution of escalations and incidents, in alignment with SLA and quality standards. This position focuses on enhancing customer satisfaction through effective communication, mentoring, and strategic analysis, contributing significantly to the overall effectiveness of our support and operations team.

What you'll do

• Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents Through Thorough Analysis And Adherence To Agreed Slas
• Facilitate Value Addition Activities By Mentoring Team Members, Preparing Standard Operating Procedures (Sops), Maintaining Comprehensive Documentation
• Validate Change Order Implementation Plans And Assess Human Error Compliance, Contributing To Capacity Planning Efforts To Optimize Operational Efficiency
• Engage In Customer Meetings To Gather Feedback And Address Issues, Ensuring A Focus On Positive Customer Experiences And Satisfaction Levels
• Conduct And Validate Detailed Analyses, Including Root Cause And Trend Analysis, To Inform Strategic Performance Reports For Presentation To Key Business Stakeholders

What you need

• 1–3 years in sales
• Compliance
• SOP writing
• Sales
• Communication
• Any graduate

Good to have

• CISSP
• CISA

What you get