SME - Hardware Asset Management, Configuration Management

About the role

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

What you'll do

• Ensure Timely Resolution And Quality Compliance Of Escalated Incidents In Servicenow As Per Agreed Slas, Leveraging Itil Best Practices To Enhance Service Delivery
• Mentor Team Members And Administrators By Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation
• Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols
• Engage Actively In Customer Meetings To Gather Feedback And Understand Issues, Driving Initiatives To Enhance Customer Satisfaction And Service Quality
• Conduct Thorough Analyses, Including Root Cause And Trend Analysis, Producing Detailed Reports To Identify Performance Improvements And Present Findings To Key Business…

What you need

• Hardware
• ITIL
• ServiceNow
• Compliance
• SOP writing
• Any graduate