SME - Jenkins,Windows PowerShell

About the role

The Subject Matter Expert in Tools and Automation plays a crucial role in ensuring timely resolution of escalations and incidents while maintaining quality standards. This position is integral to enhancing customer satisfaction through effective analysis and communication, as well as mentoring team members in the use of automation tools.

What you'll do

• Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents By Leveraging Jenkins And Powershell To Automate Workflows And Streamline Processes In…
• Mentor Team Members And Administrators In Best Practices For Using Ansible And Python
• Validate Change Order Implementation Plans And Human Error Compliance By Utilizing Powershell Scripts For Automation
• Foster Positive Customer Feedback And Satisfaction By Engaging In Customer Meetings, Utilizing Effective Communication

What you need

• Jenkins
• PowerShell
• Windows
• Ansible
• Python
• Root cause analysis
• Any graduate

Good to have

• SOP writing