SME - Microsoft Intune

About the role

The Intune L3 Resource is responsible for providing advanced support and administration for Microsoft Intune environments. This role ensures seamless device management, security compliance, and troubleshooting at the enterprise level. The individual will act as an escalation point for complex issues and collaborate closely with IT teams to optimize mobile device management strategies.

What you'll do

• Serve as the primary escalation point for Intune-related incidents and requests at Level 3
• Manage and administer Intune policies, configurations, and deployments for mobile devices and desktops
• Troubleshoot and resolve complex technical issues related to device enrollment, application deployment, and compliance policies
• Work with security teams to implement and maintain device security standards and compliance
• Document solutions, processes, and best practices for internal knowledge sharing

What you need

• Intune
• Active Directory
• Troubleshooting
• ITIL
• Windows
• iOS
• Any graduate

Good to have

• Root cause analysis
• Android
• Azure
• PowerShell
• Office 365