SME - NESSUS, Compliance Remediation

About the role

The Subject Matter Expert (Support & Ops) plays a crucial role in ensuring the timely resolution of escalations and incidents while adhering to service level agreements (SLAs) and quality standards. This position is pivotal for maintaining high levels of customer satisfaction through efficient analysis, effective communication, and strategic oversight of operational processes.

What you'll do

• Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents Using Nessus And Vapt Tools, Adhering To Agreed Slas To Maintain Operational Excellence
• Mentor Team Members And Administrators On Best Practices In Vulnerability Assessment And Penetration Testing
• Validate The Change Order Implementation Plan And Ensure Compliance With Human Error Protocols
• Foster Positive Customer Feedback And Satisfaction By Engaging In Customer Meetings, Utilizing Nessus And Vapt Insights To Address And Resolve Issues Effectively

What you need

• Compliance
• Penetration testing
• SOP writing
• Documentation
• ITIL
• Vulnerability assessment
• Any graduate

Good to have

• Root cause analysis