SME - Oracle Exadata, Oracle DB

About the role

The Subject Matter Expert (Support & Ops) plays a crucial role in enhancing customer satisfaction by ensuring the timely and quality resolution of escalated incidents related to Oracle Exadata and Database Administration. This position involves deep technical expertise and active engagement with stakeholders to drive improvements in operations and support processes.

What you'll do

• Ensure Timely Resolution And Quality Compliance Of Escalated Tickets Related To Oracle Exadata And Database Administration In Line With Established Slas
• Mentor Team Members And Administrators By Preparing Standard Operating Procedures And Maintaining Effective Documentation
• Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols, Actively Participating In Capacity Planning To Optimize Resource Allocation
• Foster Positive Customer Relationships By Actively Participating In Meetings To Gather Feedback And Understand Any Ongoing Issues
• Expertise In Oracle Exadata And Oracle Database Administration

What you need

• Oracle Database
• SOP writing
• Root cause analysis
• Communication
• Any graduate

Good to have

• ITIL