SME - Verint Customer Engagement

About the role

USER EXPERIENCE & TRANSFORMATION MANAGER XLA | DEX | Automation | Experience-led Service Transformation Role purpose Own the end-to-end employee experience improvement agenda by converting experience signals, operational data and user feedback into measurable transformation, automation and service-quality outcomes.

What you'll do

• Experience Strategy and XLA Management
• Define and maintain the employee experience strategy, operating model, governance cadence, and improvement roadmap
• Design experience measures that complement operational SLAs, including user effort, sentiment, productivity, adoption, reliability, and journey outcomes
• Baseline XLAs, establish targets with stakeholders, monitor performance, and drive corrective or improvement actions
• Create clear executive narratives linking experience performance to business outcomes and investment priorities. DEX Analytics and Proactive Experience Management

What you need

• Any graduate