SME - Veritas NetBackup, Symantec Backup Exec

About the role

The Subject Matter Expert in Support & Operations plays a crucial role in ensuring the timely resolution of escalations and incidents while adhering to quality standards. This position focuses on utilizing advanced technical knowledge of Symantec NetBackup and Symantec Backup Exec to enhance operational efficiency and drive customer satisfaction.

What you'll do

• Ensure Timely Resolution And Quality Compliance Of Escalated Incidents By Leveraging Expertise In Symantec Netbackup And Symantec Backup Exec, Adhering To Agreed Slas
• Mentor Team Members And Administrators By Preparing Standard Operating Procedures (Sops) And Maintaining Effective Documentation To Promote Knowledge Sharing And…
• Validate Change Order Implementation Plans And Ensure Human Error Compliance, While Actively Participating In Capacity Planning To Optimize Resource Allocation
• Foster Positive Customer Relationships Through Active Participation In Customer Meetings, Addressing Any Concerns And Ensuring Customer Satisfaction
• Conduct Thorough Validations Of Analyses Such As Root Cause Analysis And Trend Analysis

What you need

• SOP writing
• Root cause analysis
• Communication
• Any graduate