Specialist, Customer Service Operations

About the role

Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones. Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done.

What you'll do

• Provide technical expertise to the CSO and external Partners
• The work environment is fast paced and provides excellent developmental opportunities
• Build positive working relationships with the CSO, IT, Telecom and related systems support teams for the development, maintenance, usage
• Develop strategies and recommendations for the appropriate technology solutions that create efficiencies and support the CSO in providing a world class customer…
• Analyze Partner implementation requests and business requirements and identify any technology gaps. Participate in evaluating any new technology offerings

What you need

• 3–5 yrs of experience
• Customer service
• CRM
• Telecom
• MS Office
• Test cases
• Root cause analysis
• B.Tech or B.E. or B.Sc or BCA