Specialist-MCC

About the role

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

What you'll do

• CSAs will transfer to Company calls pertaining to Company’s products and services other than medical
• CSAs may be engaged to support the centralized fax administration process to complete necessary research and document production to send an outgoing fax to resolve an…
• Authenticate both the Customer and the Healthcare Professional’s information by means of asking information that should match what is listed in the system
• Capture all relevant information that transpired in the call and properly document it in the client’s system
• Protect and secure member’s Protected Health Information (PHI)

What you need

• 2–5 yrs of experience
• Customer service
• Data entry
• Problem solving
• Any graduate