Care Services Manager
Nokia·Chennai
- Can I apply
- Open to any education · Mid level
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Nokia's site: account needed, ~10–15 min
Early: posted 16 h ago on their own site
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About the role
Manage end-to-end HR Shared Services operations across employee lifecycle processes. Act as the primary point of contact for escalations and complex HR queries. Monitor service delivery metrics and drive SLA adherence. Lead process improvement initiatives to enhance efficiency and employee experience.
What you'll do
- Manage end-to-end HR Shared Services operations across employee lifecycle processes
- Act as the primary point of contact for escalations and complex HR queries
- Monitor service delivery metrics and drive SLA adherence
- Lead process improvement initiatives to enhance efficiency and employee experience
- Review and validate employee transactions for accuracy and compliance
What you need
- 3–8 yrs of experience
- Customer service
- Escalation handling
- Any graduate
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