Specialist Software Engineer - Support ITIL

About the role

We are looking for an experienced professional to join the CFT Control Tower team with a strong focus on Change Management and Production Governance . The ideal candidate will be responsible for evaluating, governing, and driving production changes across critical CFT applications while ensuring operational stability and minimizing business risk.

What you'll do

• Own and govern the end-to-end Change Management process for CFT applications
• Review, validate, and analyse all types of changes including Minor, Significant, Major, Emergency, and Accelerated Changes
• Perform comprehensive impact and risk assessments to ensure production stability
• Engage with change owners and application teams to validate business and technical impacts
• Participate in CAB/CRB meetings and represent the CFT Control Tower during change discussions

What you need

• ITIL
• Root cause analysis
• Any graduate