Specialist / Sr.Specialist – Quality Feedback

About the role

More than 5 Years’ Experience in KONE, Experience in Quality Feedback process working experiences are a plus Proven ability to work in international environment Overall governance of sub-contracted feedback handling service; ensure effective Daily operation management with 3rd party service provider and its teams with respect to agreed contract and objectives.

What you'll do

• Ensure robust and proactive competence development and team leadership at sub-contracted teams
• Drive for systematic root cause analysis, continual improvement culture and actions together with sub-contractor team leads
• Ensure efficient and productive regular communication with stakeholders, manage stakeholder relationships, including complex non-standard cases, disputes and escalations
• Ensure customer-centricity in all daily work and development projects by understanding and serving frontline and customer needs and proactive communication (i.e.
• Ensure sufficient feedback handling capacity to maintain high responsiveness and service quality

What you need

• 5–9 yrs of experience
• Escalation handling
• Root cause analysis
• Learning and development
• Employee engagement
• Communication
• B.Tech or B.E.

Good to have

• SAP