Specialty Support Representative I

About the role

Payroll Services Support partners closely with Payroll Operations and Tax Compliance teams to deliver accurate, timely, and compliant payroll services to our UKG PRO & Ready clients. This role is responsible for managing and resolving complex Payroll/Tax Services–related inquiries, responding promptly to client and internal partner requests, and driving effective resolution while maintaining a high level of client satisfaction.

What you'll do

• Resolve complex Payroll/tax Services–related client inquiries, including payroll tax issues, post payroll submissions, funding inquiries, and configuration changes
• Research, troubleshoot, and analyze issues related to amended tax returns, ACH returns, payroll funding exceptions, tax code maintenance, bank account updates
• Partner with Payroll Services Operations, Tax Filing, Funding, and Product Support teams to drive accurate and timely issue resolution
• Manage Salesforce cases in a timely manner, documenting all analysis, actions taken, and client communications to ensure clear audit trails
• Communicate proactively with clients to provide status updates, set expectations, and ensure understanding of required actions

What you need

• 1–4 yrs of experience
• Customer service
• MS Office
• Salesforce
• Communication
• Internal controls
• B.Com