Sr Administrator (Support & Operations)

About the role

Work on complex / escalated incidents, problems and changes within the Operational environment.The L2 Engineer is a senior technical role responsible for designing, implementing, and optimizing security scanning, automation, and backend components within the Qualys Cloud Platform.This position requires deep expertise in Python scripting, strong understanding of vulnerability management, and the ability to build scalable systems that support enterprise‑grade security workflows.Insights referenced…

What you'll do

• Adhere to quality standards, regulatory requirements and company policies
• Provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues
• Work on value adding activities such Knowledge base update & management, training freshers, coaching analyst
• Resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture
• Ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats

What you need

• Open to freshers
• Root cause analysis
• Python
• Vulnerability assessment
• Any graduate